Business Analyst & Support Specialist

Business Analyst & Support Specialist

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Job Description:

Responsibilities

  • Responsible for all aspects of the customer project over the entire project life cycle life (initiate, plan, execute, control, close).
  • Manage customer project from original concept, to final implementation and support/maintenance.
  • Provide technical/functional analysis in identifying, evaluating and developing systems and procedures that meet user requirements
  • Understand, capture and communicate business requirements to Customers, Development team, Test team and Support team
  • Participate in solution discussion with the customer and internally – evaluate and propose solution approaches. Ensure that all solutions are fit for use (internal and external needs)
  • Develop comprehensive project plans that merge customer requirements and coordinate various managers and technical personnel during all project phases, from initial development through implementation
  • Monitor project progress continuously and provide regular internal and external updates (depending on the project need)
  • Communicate proactively with all involved personnel (internal and external) to identify problems, create solutions, and implement efficiency improvements

Be the main point of contact for customers

  • Provide status overview
  • Take ownership of critical issues
  • Manage all customer UAT sessions
  • Support business change process
  • Support continuous improvements (internal and external requests)
  • Work closely with solution architects to ensure decisions/implementations meet business/customer needs
  • Work with the test team to define acceptance criteria

Integrations

  • Understand existing integrations
  • Participate in the solution design with customers
  • Work with the architecture/development team(s) to implement required integrations with 3rd party systems

Essential and Desirable Skills

  • Ability to work well as part of a team
  • Excellent communication skills
  • Self-motivated with a positive and flexible attitude
  • Ability to set and work to strict project deadlines
  • Knowledge of MS SQL, JIRA, Development Lifecycles preferable

Educational Requirements
3rd level qualification in Computer Science or related discipline

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