Business Analyst & Support Specialist

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Job Description:

Responsibilities

• Responsible for all aspects of the customer project over the entire project life cycle life (initiate, plan, execute, control, close).
• Manage customer project from original concept, to final implementation and support/maintenance.
• Provide technical/functional analysis in identifying, evaluating and developing systems and procedures that meet user requirements
• Understand, capture and communicate business requirements to Customers, Development team, Test team and Support team
• Participate in solution discussion with the customer and internally – evaluate and propose solution approaches. Ensure that all solutions are fit for use (internal and external needs)
• Develop comprehensive project plans that merge customer requirements and coordinate various managers and technical personnel during all project phases, from initial development through implementation
• Monitor project progress continuously and provide regular internal and external updates (depending on the project need)
• Communicate proactively with all involved personnel (internal and external) to identify problems, create solutions, and implement efficiency improvements

Be the main point of contact for customers

• Provide status overview
• Take ownership of critical issues
• Manage all customer UAT sessions
• Support business change process
• Support continuous improvements (internal and external requests)
• Work closely with solution architects to ensure decisions/implementations meet business/customer needs
• Work with the test team to define acceptance criteria

Integrations

• Understand existing integrations
• Participate in the solution design with customers
• Work with the architecture/development team(s) to implement required integrations with 3rd party systems

Essential and Desirable Skills

• Ability to work well as part of a team
• Excellent communication skills
• Self-motivated with a positive and flexible attitude
• Ability to set and work to strict project deadlines
• Knowledge of MS SQL, JIRA, Development Lifecycles preferable

Educational Requirements
3rd level qualification in Computer Science or related discipline

Role: