Infrastructure IT/Technical Support

Infrastructure IT/Technical Support

Recruiters Comments: Our multinational client is currently recruiting for an experienced Infrastructure Technical Support for an initial 12-month contract role within a regulated environment in Cork.

Job Description:


  • Perform initial troubleshooting and diagnosis for application-related Incidents
  • Oversee application-related Incident Management, Service Request Management, and Problem Management execution.
  • Hardware troubleshooting like open platform connectivity and interface with field equipment
  • Provide Functional understanding of the process, tools and integration of plant equipment’s to Business units
  • Experience working on a validation environment.
  • Participate in site-level Disaster Recovery, Business Continuity Planning, configuration management database related to Technology services
  • Collaboration with other support group and third-party vendors
  • Collaborate with local business in change management & support processes aligning downtime with the manufacturing schedule.
  • Site delivery responsibilities expanded to Manufacturing Execution System (MES) infrastructure and integration of Manufacturing Execution System (MES) infrastructure with plant devices
  • Coordinates and acts as Single Point of Contact (SPOC) for complex service requests (e.g., MES, Lab and warehouse systems, End-user devices, networking services, Collaboration)
  • Serves as a source of functional understanding of processes, tools, and integration of MLL plant equipment with IT platforms and applications, as well as Manufacturing business knowledge
  • Interacts with multiple stakeholders – Execution systems, plant engineers and technicians and MLL IT
  • Conducts facilities management on behalf of IT (e.g., local computer rooms, coordinate downtime activities)
  • Participate in site-level DR, BCP, CMDB



Desired Skills & Experience:

  • Bachelor’s degree in Computer Science, Engineering or other computer related discipline
  • 5+ years’ experience in IT supports in Manufacturing/ Life sciences/Pharmaceutical Industry.
  • Knowledge on ITIL processes is a must

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Salary: Daily Rate
Recruitment Contact

Contact: Vandana Sharma

Telephone: 061209510


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