Lead Network Support – Cork

Lead Network Support – Cork

Recruiters Comments:

Job Description:

One of the software development company specializing in architecting, developing and integrating custom .Net and Java applications is looking for a Lead Network Support to be a member of their fantastic team in Cork.

Our Client is looking for someone with previous experience leading and motivating a team, experience of Information Security Management Systems like ISO/IEC 27001. Someone who is able to mentor both junior and experienced team members.


Key Responsibilities

Co-ordinate and manage Internal end-user support:

  • Prioritise and manage end-user support requests via the ITS helpdesk.
  • Provide one-on-one assistance for end-users.
  • Perform recurring support activities related to end-user workstations and software for both local and remote users.

Co-ordinate and manage Infrastructure support:

  • Maintain and troubleshoot both local area and wide area network links, including firewall, remote access, and VPN software and hardware.
  • Govern and implement IT asset management, including but not limited to servers, desktops, printers, routers, switches, phones, and firewalls.
  • Perform break-fix of both server and desktop hardware and software.
  • Perform software inventory, distribution, installation and license management.
  • Provide technical and high-level application support of in house and cloud-based systems.

Co-ordinate and manage Business support:

  • Contribute to company business continuity planning and testing.
  • Responsible for the governance and execution of DR tasks: both practice and execution.
  • Perform facilities related tasks as appropriate.
  • Adhere to and promote internal information security policies and procedures.
  • Contribute to the maintenance of the companies ISO 27001 certification


Desired Skills

  • Previous experience leading and motivating a team – a huge plus
  • Experience in a lead or senior role in a medium to large organisation
  • Experience or strong knowledge of an Information Security Management Systems like ISO/IEC 27001
  • Ability to mentor both junior and experienced team members
  • Ability to effectively manage own workload and to prioritise and delegate team tasks.
  • Ability to devise, refine and practise DR plans.
  • Confident to explore and advise on opportunities to increase organisational efficiency.
  • Solid exposure to Microsoft server and workstation platforms; Microsoft certification is desirable but not essential.
  • Linux / Mac administration experience
  • Experience of Cisco LAN / WAN technologies
  • Experience of supporting users in remote sites
  • The candidate must be able to deal effectively with senior staff at both internal and external customers. Customer interaction may be on-site or remote.
  • Flexibility to undertake new responsibilities when required.
  • Willingness and desire to work as part of a multi-faceted team.


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Salary: Permanent position
Recruitment Contact

Contact: Emilia

Telephone: 061 209 519

Email: hr@qptech.ie

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