Technical Support/ Customer Service

Technical Support/ Customer Service

Recruiters Comments: Our client, a leading multinational provider of traceability systems within the pharmaceuticals & biotech industry in the mid-west region is now looking for a Technical Support Specialist to join their team on a permanent basis.
In this role, you’ll be responsible for providing Technical Support to the customers.

Job Description:

What’re your responsibilities?

  • Answer customers and field technician calls;
  • Log all calls and interactions into appropriate CRM software.
  • Issue work orders to relevant teams;
  • Manage Field Technician customer visits;
  • Bill for services provided
  • Carry out Service Projects like Prepare quotes, Project cost, follow-up through Service Project delivery.
  • Must be flexible to visit service centre- (once or twice in a month)
  • Collaborate with various departments to ensure solution delivery:
  • Support colleagues performing the integration and the service orders on customer premises;
  • Perform remote support sessions for clients.
  • Available for 24/7 on-call when scheduled for customers having SLA contracts.


What skills you should have?

  • College diploma in a technical field (electrical, electronic, computer science, networking, etc.) or equivalent experience;
  • Experience of 1- 2 years in customer relationship management;
  • At least 1- 2 year as Field Service Technician and/or Technical Support Specialist
  • English fluency;
  • 24/7 availability and flexible to travel
  • Have a good sense of organization and of priorities;

 What we offer:

  • Competitive compensation
  • Flexible work schedules
  • Benefits like Insurance, Paid holidays, Pension etc.
  • Fair free coffee or tea

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Salary: Competitive
Recruitment Contact

Contact: Vandana Sharma

Telephone: +353-6120-9511


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